Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, place an order, or contact us for support. This includes:

• Identity information: First name, last name, and email address
• Contact information: Shipping and billing address, phone number
• Payment information: We do not store full card numbers. Our payment processors store payment data; we retain only the last 4 digits of your card and the card type for order records.
• Order information: Products ordered, quantities, order history, and communications related to your orders
• Account credentials: Username and encrypted password (we never store plaintext passwords)

We also automatically collect certain technical information when you visit our site, including IP address, browser type and version, pages visited, referring URL, and device information.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Send order confirmations, shipping notifications, and customer service communications
• Send promotional emails if you opt in (you may opt out at any time)
• Prevent fraud and maintain the security of our platform
• Comply with applicable legal obligations and respond to lawful requests
• Improve our website, products, and services through analytics
• Respond to your questions and support requests

3. Third-Party Processors

We share your information with trusted third-party service providers who assist us in operating our website and fulfilling orders. These providers are contractually obligated to protect your data and may only use it for the purpose for which it was shared.

• Stripe:Payment processing. Stripe’s privacy policy is available at stripe.com/privacy
• PayPal:Alternative payment processing. PayPal’s privacy policy is available at paypal.com/privacy
• SendGrid (Twilio): Transactional email delivery for order confirmations and notifications
• Shipping carriers: UPS, USPS, FedEx — your name and address are shared as needed to fulfill deliveries

4. Cookies and Analytics

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our site.

We use Fullstoryfor session recording and analytics. Fullstory may record mouse movements, clicks, and page interactions to help us improve usability. Fullstory does not capture passwords or payment card numbers. You can learn more about Fullstory’s data practices at fullstory.com/legal/privacy-policy.

You can disable cookies in your browser settings. Note that disabling cookies may affect site functionality, including the shopping cart.

5. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You may opt out of the sale of your personal information. We do not sell personal information to third parties.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise these rights, please contact us at privacy@uspeptidescience.com.

6. GDPR Rights (EEA Residents)

If you are located in the European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where there is no legitimate reason to continue processing it
• Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances
• Right to Object: Object to processing of your personal data for direct marketing or based on legitimate interests

To exercise any of these rights, contact us at privacy@uspeptidescience.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 7 years for tax and accounting purposes. If you request deletion of your account, we will delete or anonymize your personal data within 30 days, except where we are required by law to retain it.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over HTTPS/TLS. Payment data is handled exclusively by PCI DSS-compliant processors. Despite our efforts, no security measures are 100% impenetrable, and we cannot guarantee absolute security.

9. Contact Us

For privacy-related questions, requests, or concerns, please contact our privacy team at: privacy@uspeptidescience.com